Terms & Conditions of Elevate living Estates Ltd Rental Agreement.  This contract sets out the terms upon which Elevate living Estates Ltd will provide a serviced apartment or house to you as set out on the booking form. This contract is between the person who is the signatory to this Agreement and Elevate living Estates Ltd. Booking Confirmation to Reserve Accommodation by Elevate living Estates Ltd will require 100% of the total amount due prior to check-in. 

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THE BOOKING 

1. Your booking is with Elevate living Estates Ltd, which is a Limited Company registered in England and Wales, Company Number: 15391939. Our head office is 20-22 Wenlock Rd, London, N1 7GU

2. These terms apply to all bookings made through the Elevate living Estates Ltd website www.elevatelivingestates.com by email enquiries@elevatelivingestates.com by telephone or in person with Elevate living Estates reservations team. Bookings made via Booking.com, Airbnb or VRBO will also be subject to these terms however Booking.com’s terms and conditions, Airbnb’s terms and conditions and VRBO’s terms and conditions will take precedence where there is dispute. Availability seen at the time of sending the email by the Guest cannot be guaranteed as an alternative booking may take place in the meantime.

3. Your booking is confirmed, and a legal contract will be concluded once your payment has been successfully made. No booking is made, or contract concluded when payment is declined or unauthorised.

4. You agree that the booking is for a short-term stay for leisure, business or temporary purposes and does not give rise to an assured shorthold tenancy or lease and is an excluded agreement within the meaning of s.3A(7)(a) of the Protection from Eviction Act 1977.

5. Bookings can be for any length from one night up to three months (any bookings longer than 3 months must be agreed with the company director). Bookings may be made at any time up to 9.00pm on the first night of your stay.

6. Bookings may only be made by a person aged 18 or above and there must be at least one person aged 18 or above staying in the accommodation.

7. You may not resell or re-assign your booking to any other person or organisation except with the express authority of the Elevate living Estates Ltd Reservation Team. 

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CONDITION AND USE OF PROPERTY

1. 1.1.The Property is provided in Fully Furnished condition. Elevate living Estates Ltd shall use its best efforts to ensure the operation of all amenities in the Property, such as internet access, and satellite or cable TV access as applicable. Elevate living Estates Ltd shall not be held responsible for such item’s failure to work but will make every effort to correct any issues as reported as quickly as possible. Guest acknowledges that use of amenities such decks, balconies and the like may be potentially dangerous and involve potential risks if improperly used, particularly with regard to children and such use is at the Guest’s own risk.

2. 1.2.Guests shall always use the Property for hotel/residential purposes only and in a careful manner to prevent any damage or loss to the Property and keep the Property in a clean and sanitary condition. Guests and any additional permitted guests shall refrain from loud noise and shall not disturb, annoy, endanger, or inconvenience neighbours, nor shall Guest use the Property for any immoral, offensive or unlawful purposes, nor violate any law, association rules or ordinance, nor commit waste or nuisance on or about the Property

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PAYMENTS & CANCELLATIONS:

1. All payments shall be made by Credit, Debit Card, or bank transfer. Elevate living Estates Ltd Ltd does not charge booking fees or credit or debit card fees. Payment for bookings over the phone may be made by one of the following methods.

2. Payment by credit/debit card is the preferred option for online bookings placed directly on www.elevatelivingestates.com  

3. Bank Transfer (BACS) is the preferred payment option for bookings placed over the phone. BACS payments should be made as per the details below:

Account Holder: Elevate Living Estates

• Sort Code: 04-00-03

• Account Number: 74138906

• Bank: Monzo 

• Reference: Guests’ surname + check-in date(DDMMYY), eg SMITH01012020 for John Smith, January 1st 2020.

 

3.4.Cash or cheque payments will only be accepted in exceptional circumstances and with prior approval of The Agent. Cheques should be made payable to Elevate living Estates Ltd Post-dated cheques are not acceptable.

1. 3.5.Full payment is required upon booking unless expressly agreed otherwise by Elevate living Estates Ltd or if payment is taken through other means such as through online travel agents.

2. 3.6.The total price for your entire stay will be presented to you before you confirm your booking and make payment. Our pricing is dynamic and therefore the price for the same or similar accommodation may vary over time after your booking is made. This does not confer upon Elevate Living Estates Ltd any right to require additional payment where the price increases and does not confer any right on you to a discount if the price decreases.

3. 3.7.When booking directly with Elevate living Estates Ltd, via phone, email or through the direct booking website. The cancellation policy is as follows:

   1. To receive a full refund, guests must cancel at least 30 days before check-in

   2. If Guests cancel between 7 and 30 days before check-in, you’ll be paid 50% for all nights

   3. If Guests cancel less than 7 days before check-in, you’ll be paid 100% for all nights

   4. Guests can also receive a full refund if they cancel within 48 hours of booking, if the cancellation occurs at least 14 days before check-in

   5. With all cancellations, a small refund processing fee may be charged.

   6. NOTE: If you have made a booking through an online travel agent such as Airbnb, Booking.com or VRBO, the cancellation policy is as stated on your booking confirmation.

   7. Both Elevate living Estates Ltd, and you may cancel the booking at any time up to 28 days prior to the first day of your booking with Elevate living Estates Ltd in which case a full refund will be made to you. If the booking is made direct, a small refund processing fee may be charged.

   8. Elevate living Estates Ltd reserves the right to cancel bookings within 5 days of the first day of the reservation where it is necessary due to reasons outside of Elevate living Estates Ltd reasonable control or in the event of an overbooking due to delays or errors within the booking system. In the event of such a cancellation, the guest will receive a full refund.

   9. If you wish to extend your stay we will accommodate the request, should we have availability. Payment must be made immediately on the invoice. Failure to do so will result in a cleaning being scheduled for the original day of checkout.

   10. For long term stays Guests receive a FULL refund if cancelled within 48 hours of booking and at least 28 days before check-in. After that, the first 30 days of the stay are non-refundable. If cancelled or modified later or in case of no-show, the total price of the reservation will not be refunded.

   11. If you wish to alter your booking, we will use our best efforts to accommodate your requirements, however, you will be obliged to pay any additional expenses incurred as a result of the alteration. In addition, we may charge, at our discretion, an amendment fee to cover the necessary administrative costs incurred.

   12. If the booking is cancelled or modified later or in case of a no-show, the total price of the reservation will not be refunded.

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YOUR STAY

1. 1. 4.1.Check-in time is from 3 pm and check-out time is no later than 10am, unless expressly agreed by Elevate living Estates Ltd otherwise. Elevate living Estates Ltd may request an additional payment for early check-in or later check-out. Information on the check-in and check-out procedure and access to the accommodation will be provided separately.

   2. 4.2.Elevate living Estates Ltd provides serviced accommodation rather than a hotel or guest house service. Elevate living Estates Ltd do not provide meals or newspapers.

   3. 4.3.Included in your room/apartment will be one set of linen and towels (unless you’re staying for more than 7 nights where Elevate living Estates Ltd cleaners will conduct a mid-stay changeover). A cleaning service is provided, and further information is available on request.

   4. 4.4.You are responsible for the conduct of all persons staying within the accommodation and shall ensure that they comply with these terms and conditions. You and your guests must not:

      1. Smoke on the premises. All rooms and common spaces in our accommodation are strictly non-smoking – you and other guests may only smoke outside of the premises.

      2. Bring any pets into the premises, with the exception of assistance dogs or unless expressly agreed by Elevate living Estates Ltd.

      3. Bring any potentially dangerous or hazardous materials or equipment or illegal substances onto the premises.

      4. Tamper with any fire alarms or emergency equipment.

      5. Remove, damage or destroy any Elevate living Estates Ltd Property.

      6. Use any technology provided by Elevate living Estates Ltd to download or access any unlawful or obscene material.

      7. Cause unreasonable disturbance to our other guests or any Elevate living Estates Ltd staff.

      8. Make excessive noise particularly after 10pm, especially from TV's and other electronic devices.

      9. Fail to return your room/property keys/fobs/cards at the end of your stay as, in the interests of security, we may have to replace the corresponding locks.

      10. 4.4.10. Remove or use any extra linen from the locked linen cupboard. Please contact Elevate living Estates Ltd if you need extra.

      11. 4.4.11.Charge an electric car using the main power supply. Failure to do so will result in additional charges equivalent to the additional energy used.

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DAMAGE, THEFT & COSTS

1. 1. 1. Elevate living Estates Ltd reserves the right to charge to the credit/debit card used for payment or any other card used to provide security in respect of:

      2. The cost of replacing or repairing any property of Elevate living Estates Ltd including furniture, upholstery, fittings, appliances or other fixtures and items which are damaged during your stay;

      3. The cost of replacing any items of property which are stolen from the accommodation during your stay

      4. Any breach of our non-smoking policy. A standard charge of £1000 will be charged to your card where we find evidence of smoking within the accommodation to cover cleaning costs, but we reserve the right to charge additional amounts to cover any damage caused by smoking.

      5. Consumption, sale or misuse of any illegal substances or associated paraphernalia. A standard charge of £1000 will be charged to your card where we find evidence and/or we suspect that there has been the sale or use of illegal substances within the accommodation to cover responsible removal and additional cleaning costs, but we reserve the right to charge additional amounts should there be a reasonable requirement to do so.

      6. Such costs may be charged on check-out, but Elevate living Estates Ltd reserves the right to apply such charges to your card at a later date where necessary.

      7. Where Elevate living Estates Ltd is unable for any reason to apply such a charge against your credit/debit card then an invoice will be sent to you and which you agree to pay within 14 days of receipt.

      8. Elevate living Estates Ltd will provide a receipt including a breakdown of costs for all additional charges made to your credit or debit card.

      9. In the event that we request a refundable damage deposit, which we may do so whether you have booked directly or via an online travel agent i.e booking.com or Airbnb. We will request a deposit of £200 - £350 depending on the property you are booking to be collected via an online payment link. This will be returned within 7 days of Check-out once an inspection of the property has been completed. The deductions, if any, will be in accordance with the below clauses (5.1.12)

      10. Extra cleaning policy: To ensure we maintain the property's high standards and maximise guest experience, we require weekly cleaning and linen changeovers for long-term bookings (10+ nights stay) at an additional cost. Please enquire if you would like additional discounts when booking long-term accommodation with Elevate living Estates Ltd. By signing these terms and conditions, you agree to this additional cleaning policy.

      11. Guest agrees that all personal property, furnishings, personal effects and other items brought into the Property by Guest, or their permitted guests and visitors shall be at the sole risk of Guest about any theft, damage, destruction or other loss and Rental Agent shall not be responsible or liable for any reason whatsoever. 

      12. Guest hereby covenants and agrees to indemnify and hold harmless Rental Agent and their agents, owners, successors, employees and contractors from and against any costs, damages, liabilities, claims, legal fees and other actions for any damages, costs, attorneys fees incurred by Guest, permitted guests, visitors or agents, representatives or successors of Guest due to any claims relating to destruction of property or injury to persons or loss of life sustained by Guest or family and visitors of Guest in or about the Property and Guest expressly agrees to save and hold Rental Agent harmless in all such cases.

      13. Elevate living Estates Ltd property and other additional charges that could be incurred during your stay at the property are listed below:

          1. Additional Cleaning: If additional cleaning is required on departure, the cost of this cleaning will be an additional charge, again invoiced and payable within 7 days. 

          2. Smoking: Anyone found to be smoking, or evidence of smoking inside will incur a £1000 charge by way of Liability to cover the additional costs of cleaning, freshening and airing the property over a 24 hour period. Any damages caused will be charged in addition to this fee, again invoiced and payable within 7 days.

          3. Keys: Elevate living Estates Ltd will issue the guest with one set of keys. Additional sets can be supplied subject to availability and the request must be made in advance of arrival. However, if the issued keys are not returned on departure, we reserve the right to charge the guest or booker for the replacement of keys or changing the locks. The cost of replacement keys will be GBP £100

          4. Unauthorised guests, GBP £100 per person per night

          5. Parties, GBP £1000

          6. Disruption/Noise complaints/Disruptive Social Gatherings, GBP 100 Second Warning; £ 250 3rd Warning.

          7. Extra Linen, GBP 35,

          8. Unauthorised late check-out, GBP 100 (1hr) or GBP 200 (2hr)

          9. Security call-out/eviction GBP £100 call out fee + £50 per hour

          10. Damaged items and/ or décor/ furniture/ fittings- case by case basis to cover repair/replacement – Quote via contractor to repair/replace. 

          11. Early check-in (before 3pm)-2hr- GBP £50; 3hr GBP-£60

          12. Late Check-out (after 10am)-Late checkout 1hr- GBP £30; 2hr GBP £50

          13. Inappropriate items flushed down the toilet- GBP £150

          14. Lost Parking Permit- GBP £150

          15. Lost car park fob- GBP £150

          16. Lost Keys-GBP 100

          17. Lost Fob-GBP 150 

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COMPLAINTS 

6.1. Elevate living Estates Ltd wants to ensure that you have an enjoyable stay.

6.2. If you have a problem during your stay, please talk to any member of staff who will be able to help you.

6.3. If Elevate living Estates Ltd is unable to informally resolve any complaint you have at the time of your stay, then you may submit a formal complaint in accordance with this procedure. Formal complaints should be submitted in writing using the contact details below. Please provide as much information as possible in order that Elevate Living Estates Ltd may properly investigate your complaint.

6.4. Your complaint will be dealt with by an appointed member of the Elevate living Estates Ltd team. Elevate living Estates Ltd aims to respond to formal complaints within 2 days, but if this is not possible. Elevate living Estates Ltd will notify you of this and of when it expects to respond. Elevate living Estates Ltd will set out the outcome to your complaint in writing.

6.5. Elevate living Estates Ltd reserves the right to reject without further investigation any vexatious complaint or complaint made in bad faith.

Email address: enquiries@elevatelivingestates.com  

Postal address: 20-22 Wenlock Rd, London, N1 7GU

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CONTENTS 

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1.1.Cars and their contents are parked at the owners’ risk. Please ensure that cars are locked, and possessions are left out of sight.

1.2.Elevate living Estates Ltd are not responsible for any lost deliveries of personal belongings and are at the Guests own risk. 

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RELEASE

8.1.Guest hereby waives and releases any claims against Rental Agent, the Property owner and their successors, assigns, employees or representatives, officially or otherwise, for any injuries or death that may be sustained by Guest on or near or adjacent to the Property, including any common facilities, activities or amenities. Guest agrees to use any such facilities or amenities entirely at the Guest’s own initiative, risk and responsibility.

 

8.2.Any guest using their own electrical appliances (hairdryers, curlers, tongs, shavers, personal computers, personal stereos etc) must use the appropriate adaptor. Non-UK plugs used without the appropriate adaptor/transformer are a serious fire risk. Please ensure that all heated appliances are switched off and stored safely before leaving the property. Guests found to be in breach of this rule may be asked to leave with immediate effect or be charged for any damage.

 

8.3.You must take all necessary steps to safeguard your personal property, and we accept no liability to you in respect of damage to, or loss of, such property unless caused by negligence on our part.

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ENTRY AND INSPECTION

9.1. Elevate living Estates Ltd reserves the right to enter the Property at reasonable times and with reasonable advance notice for the purposes of inspecting the Property or showing the Property to prospective purchasers, renters or other authorised persons. If Elevate living Estates Ltd Property Manager has a reasonable belief that there is imminent danger to any person or property, the Elevate living Estates Ltd Property Manager may enter the Property without advance notice.

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LIMITATION OF LIABILITY 

10.1.The liability of Elevate living Estates Ltd to you under these terms and conditions shall be limited to the total value of your booking (unless the Hotel Proprietor’s Act 1956 applies, in which case our liability will be limited to the maximum prescribed under that Act) except where such loss is caused by our negligence, in which case it shall be limited to any direct and reasonably foreseeable loss suffered by you.

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10.2. Elevate living Estates Ltd shall not be liable in any circumstances to you for any consequential or indirect loss including loss of profit, data, management time, reputation or goodwill

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10.3. Elevate living Estates Ltd shall not be liable for any damages or loss caused by conditions or events beyond its control including, but not limited to:

10.3.1.Strike, lockout or other labour dispute affecting the employees of Elevate living Estates Ltd;

10.3.2.Acts of God;

10.3.3.Natural disasters;

10.3.4.Acts of war or terrorism;

10.3.5.Act or omission of government, highway authorities or telecommunications carrier, operator or administrator;10.3.6.Delay in manufacture, production or supply by third parties of equipment or services required for the performance of the Services or production and supply of the Goods;

10.3.7.Nothing in this clause or these terms shall limit Elevate living Estates Ltd liability for death or personal injury or in respect of fraudulent misrepresentation.

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OCCUPANCY

11.1.The number of people permitted to occupy the property is limited to the number of beds. If the number of people permitted to occupy a property is exceeded, Elevate living Estates Ltd the right to charge for additional guests.

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DUTY OF CARE/RESPONSIBILITY 

12.1.It is the responsibility of the Guest to ensure they are respectful to other tenants living within the building/area in which they are staying. Guests must also ensure noise levels are restricted. Reports of excess noise from other tenants to the Agent will mean automatic immediate termination of the stay. In addition, Guests have a responsibility and duty of care to ensure damage is not deliberately inflicted on the property or its contents. Smoking is prohibited outside and any evidence of this will incur penalties. Such damages will be charged to the Guest via the card on file or via invoice to be paid within 7 days if no card is on file. 

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TERMINATION​

1.If the accommodation fee is not paid on the payment day or if the guest is in breach of any of the conditions

1.1.If the Guest becomes bankrupt, has an administration order made against him or her or has a judgment enforced or entered against him or her.

13.2. Elevate living Estates Ltd can terminate this agreement at any time on giving the client written notice.

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SECURITY DEPOSITS

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14.1. All damages will be taken from security deposits, anything over and above the deposit amount, will be paid for by the guest within 7 days of receiving the invoice from Elevate living Estates Ltd. Failure to do so will result in a small claims court claim being filed on the next working day after the deadline. Security deposit is refundable, given no damages are made in the property. 

14.2.We are taking a hold (pre-authorisation) on your card for your deposit (similar to how a hotel when you check-in). This is better than taking a payment as no funds are removed from your account. We require completion of our reservation form which includes an agreement to our T&Cs, provision of a UK government-issued photo ID or passport, and a card pre-authorisation of £200 for potential damage, loss or lack of adherence to our T&Cs. We will not charge an amount from the £200 unless upon checkout there is evidence of damage, loss, or lack of adherence to our T&Cs.

14.3.If damages occur the deposit will be physically charged via Stripe for amounts mentioned below to a maximum of £200

14.4.Charges are only applied provided the following provisions are met:

1. 14.4.1.No damage is done to the property or its contents including towels, furniture, the property itself etc.

2. 14.4.2.No charges are incurred due to illegal activity, pets or additional services rendered during the stay.

3. 14.4.3.All debris, rubbish and discards are placed in a rubbish bin inside the apartment, and soiled dishes are cleaned.

4. 14.4.4.All keys are left in the key box/key safe (or same place as the guest collected them from, if externally) and the accommodation is left locked and secure, all windows closed.

5. 14.4.5.All charges accrued during the stay are paid prior to departure.

6. 14.4.6.No linens are lost, taken or damaged (e.g. burnt or make-up stains)

7. 14.4.7.No early arrival or late departure. 

8. 14.4.8.No smoking within the apartment.

9. 14.4.9.The Guest is not evicted by the owner (or representative of the owner) or the local law enforcement.

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DEFAULT

15.1.If Guest should fail to comply with the conditions and obligations of this Agreement, Guest shall surrender the Property, remove all Guest’s property and belongings and leave the Property in good order and free of damage. No refund of any portion of the Total Rental Fee shall be made and if any legal action is necessary OR any of the rules are broken above or if security is called in order to remove the guest from the property.

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INTERRUPTION OF SERVICES

16.1.Elevate living Estates Ltd cannot be held responsible for any failure or interruption of services to the property, including electricity and water or any damage, disruption or noise caused as a result of repair works being carried out in another part of the property or development. 

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COMMUNICATION 

17.1.Guests found checking in early without authorisation may be subject to additional charges. please make sure you are check out by 10:00am at the latest unless prior approval has been agreed with us. 

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OTHER GUEST OBLIGATIONS

The guest will guarantee the following:

18.1.1.Not to have any party, gatherings or events in the property.

18.1.2.Not to play loud music at the property.

18.1.3.To keep the property clean and tidy all the time.

18.1.4.Not keep any animals, insects, birds or reptiles in the property.

18.1.5.When guests with small children occupy the property, the guest undertakes to provide all suitable childproofing safety equipment.

property void or voidable or increase the premium.

18.1.7.Not to do anything that may cause a nuisance or annoyance to the owners or to any other occupier or guest of adjoining properties or do anything at the property that is illegal or immoral. Noise disturbance after 9pm and before 7am can be reported to the local Council.

8.1.8.Ensure that at the end of this agreement the property is cleared of the guest’s effects and left in good repair and clean condition and make good, pay for the repair or replace of such items of the fixtures, furniture, furnishings and other effects as shall be broken, lost, damaged, or destroyed save as for reasonable wear and tear excluding matters covered by insurance.

18.1.9.Use the Property for residential purposes only and not for any business use.

18.1.10.Not make any alterations to the property.

18.1.11.Indemnify and keep the owners fully and effectively indemnified against all losses, claims, demands, actions, proceedings, damages, costs of expenses or other liability or right arising in any way from this agreement.

18.1.12.Not assign, underlet, sub-license, charge or part with possession of whole or any part of the property, take in lodgers or share occupation of the property with any person in any way.

18.1.13.Not sell, loan, charge or otherwise dispose of or part with possession of any of the contents located at the property including without limitation the owners’ furniture and effects.

18.1.14.Not hang on the outside of the property any flowerpot or similar object or any clothes or other articles.

18.1.15.Not block or put noxious or damaging substances into the sinks, baths and lavatory cisterns or waste or soil pipes in the property or allow them to overflow.

18.1.16.Not leave the entrance door or windows to the property open but to ensure that all door and window locks are properly engaged at all times. All windows must be closed when not in the property or during bad weather.

18.1.17.To take all reasonable precautions to prevent condensation by keeping the property adequately ventilated and heated. Extractor fans located in the bathrooms and en-suites must be switched on at all times to prevent damage to the property.

18.1.18.Not change any lock to the property or have any duplicate keys made.

18.1.19.To report any plumbing, electrical or general problem to the owners as soon as is practicably possible and to desist from attempting to remedy such problem on their own.

18.1.20.To maintain properly insured to their full replacement value all of the client’s and/or guest’s personal property which is kept either at the property or on the guest’s person.

18.1.21.To use all equipment provided at the Property strictly in accordance with its operating instructions and not for any purpose other than its intended use.

18.1.22.Not to leave or store any valuable personal possessions anywhere in the property where they can be easily viewed by third parties.

18.1.23.Not to play ball games inside the property.

18.1.24.To ensure that the number of people occupying the property does not at any time exceed the maximum number of permitted occupants as set out in your booking of the relevant property.

18.1.25.To use any cleaning products, liquids, tablets strictly in accordance with their usage instructions and to ensure that such products are kept out of reach of children. The managing agent accepts no liability for misuse of products supplied.

18.1.26.Not to install any portable cooking appliances, camping stoves or similar items in the property.

18.1.27.Only guests who are on the original booking are allowed in the apartment/House & stay overnight

18.1.28.Open flames or candles are NOT allowed in the apartment.

18.1.29.Each guest will receive only one warning. Any further noise disturbances may result in eviction from the apartment.

18.1.30.No refunds or deposit returns will be provided in such cases, as this policy has been clearly communicated.

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EXTRAS:

1. If the guest requires an additional night or an extension of their booking, they are requested to contact us promptly to verify availability and secure the additional dates. 

2. Late check-out may be arranged upon request, subject to availability and a nominal fee. To arrange, the guest should send a message in advance.

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LAW

20.1.These conditions and terms of the contract and all matters arising therefrom are subject to the UK law and in the event of dispute; you will be subject to the exclusive jurisdiction of the courts of England.

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DATA PROTECTION POLICY

21.1.Elevate living Estates Ltd is required to gather certain personal data about clients for the purposes of satisfying operational and legal obligations. This personal data will be subject to the appropriate legal safeguards as specified in the Data Protection Act 1998. The managing agent fully endorse and adhere to the eight principles of the Data Protection Act. These principles specify the legal conditions that must be satisfied in relation to obtaining, handling, processing, transportation and storage of personal data.

21.2. Elevate living Estates Ltd are registered with the ICO.

21.3. Elevate living Estates Ltd do not share this data with anyone, this is only for our security procedures & policy, all guests follow the same procedure.

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HEALTH AND SAFETY

22.1.We want your stay to be as comfortable as possible. Failure to comply with this statement may be considered as a breach of contract and the guest being asked to leave.

22.2. Guests should keep the property free of hazardous objects at all times and not to leave it in a condition that would make it unsafe for our housekeepers, staff, guests or themselves to use.

22.3. By making a booking and staying in one of our properties you agree to abide by these terms and conditions

22.4. Guests are advised that balconies may pose a safety risk if not used responsibly. To ensure a safe experience:

22.4.1.Guests should avoid leaning over balcony railings, climbing on furniture near the edge, or engaging in any activities that could lead to falls or injury.

22.4.2.Children must be supervised at all times while on the balcony.

22.4.3.Excessive movement or overcrowding on balconies is discouraged, as it may compromise structural safety.

Elevate living Estates Ltd is not liable for any accidents, injuries, or damages resulting from improper or unsafe use of balconies.

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WIRELESS BROADBAND INTERNET AND HARDWIRE

23.1.Wireless Internet is available at our properties; however, Elevate living Estates LLtd will not be liable for loss of this service due to connection, environmental or human error and no support service is available. For this reason, wireless internet is not a contractual provision. Elevate living Estates Ltd does not assume any responsibility for any damage to your computer or the data contained on it, nor the security of any data transferred over the internet. Guests are responsible for the protection of their computers from loss of data, unauthorised access or viruses.

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KEYS

24.1.Unless otherwise agreed, Elevate living Estates Ltd will issue to the client or guest one set of keys to the property. If at any time the client or guest loses the keys, they must notify us as soon as possible and we will instruct a locksmith to change the lock/key(s) and charge the client or guest the cost of replacing the keys. The cost may vary depending on the property as some apartment keys come with fobs and permits.

24.2.If the guest locks him or herself out of the property and requires the owner’s assistance to re-enter the property, we reserve the right to charge a call-out fee which can vary depending on the time, this can vary on the time and costs. Sometimes if it is too late we may not be able to attend at all, such as at 5 am in the morning etc.

24.3. Elevate living Estates Ltd will retain keys to the property and will access the property to provide the services set out in the agreement and any necessary maintenance and also to inspect the property and carry out repairs to the structure, roof, exterior or any services, appliances or equipment therein. We reserve the right to enter the property at any reasonable time during your stay for essential maintenance or if we suspect damage have been caused or in case of any emergency. We will make reasonable efforts to contact you before entering the property.

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PAYING FOR YOUR ACCOMMODATION

25.1.The guest will pay to Elevate living Estates Ltd via the booking platform such as Airbnb, Booking.com or paid directly to bank.

25.2. Should payment not reach us within the required time we reserve the right to cancel any bookings made and any deposit paid will be forfeit.

25.3. If the guest fails to pay to Elevate living Estates Ltd any sums that are payable under this agreement when due, the client will pay the managing agent, on-demand, interest on the unpaid sum in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 (as amended) from the date payment is due until the managing agent receives payment in full cleared funds both before and after any judgement.

25.4. Elevate living Estates Ltd expect the property to be left in a reasonable state on departure. If, at our discretion, additional cleaning is required on departure, the cost of this cleaning will be charged as an additional charge.

25.5.We reserve the right to charge guests who take towels away from the property

25.6. Any booking obtained under false pretence will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check in.

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SMOKING

26.7.From the 1st July 2007 the UK legislation provides that smoking is not permitted in serviced properties. Smokers must vacate the building should they wish to smoke.

26.8.Where there is evidence of guests smoking within the property, we reserve the right to charge additional for specialist cleaning.

26.9.Anyone found using or under the influence of illegal drugs or substances classified under the Misuse of Drugs act (1971) will be reported to the police and asked to leave the premises. Any evidence or suspicion of drug use on our premises will also be reported immediately to the police.

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CLEANING

27.1.No daily housekeeping service is provided, and linens and bath towels are provided on arrival.

27.2. Guests should NOT permit towels or linens to be taken from the property.

27.3. For stays of 30 nights or more, guests are required to comply with a mid-stay cleaning, typically scheduled around the two-week mark. This cleaning ensures that the property is maintained in good condition and adheres to health and safety standards. 

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MAINTENANCE & MAINTENANCE CALL-OUTS 

28.1.Should a guest or client report that a service or an appliance is faulty and subsequent inspection confirms that the appliance was not faulty, but was not being operated properly by the guest, and where usage instructions have been provided, we reserve the right to charge the guest for the maintenance call out fee/charge.

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28.2.If an appliance becomes faulty or stops working, please report it to Elevate living Estates Ltd as soon as possible. We will strive to repair the appliance within 7 calendar days. If repairs cannot be completed within this timeframe, or if more than two repair attempts are necessary, the faulty appliance will be replaced at no additional cost.

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CAR

1. Use of the Car Park

   1. The car park is available for authorised users only

   2. Vehicles must be parked within designated bays and must not obstruct other users.

   3. The car park must not be used for any unlawful purposes, including but not limited to sleeping, loitering, or selling goods

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Liability & Risk

1. Vehicles and their contents are parked entirely at the owner’s risk.

2. The car park operator is not responsible for any theft, damage, or loss sustained while using the car park.

3. Guests are responsible for securing their vehicles and belongings.

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Enforcement & Penalties

1. Unauthorised or improperly parked vehicles may be subject to fines, clamping, or removal at the owner's expense.

2. The operator reserves the right to refuse entry or require users to leave in case of non-compliance with these terms.

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Security & Surveillance

1. CCTV may be in operation for security purposes, but the operator does not guarantee full-time monitoring.

2. Any suspicious activity should be reported to car park management or relevant authorities.